Who We Are

Speech Buddies provides speech and language therapy services, advice, and resources to parents, carers, educational settings, and children. We are based in the UK and operate both in person and online.

What Information We Collect

We may collect and process the following personal information:

1. Information from Parents/Carers

• Full name, email address

• Child’s name, date of birth, and relevant health or developmental history

• Home address (if relevant for service delivery)

• Notes from contact forms, email exchanges, or consultations

2. Information About Children

• Speech, language, and communication needs (SLCN)

• Therapy goals, progress notes, and reports

• Assessment data or referrals (only with explicit consent)

3. Website and Marketing

• Email addresses submitted for downloads (e.g. ebooks, milestone checklists)

• Website usage data (via cookies and analytics)

• Marketing preferences and communication history

How We Collect Information

• Directly from you when you complete a form, book a service, or download a free resource

• During consultations, sessions, or assessments

• Through email correspondence

• Through third-party platforms (e.g. email marketing tools or booking software)

Why We Collect Your Data

We use your data for the following purposes:

• To provide speech and language therapy services

• To assess, monitor, and review your child’s communication needs

• To deliver downloads, resources, and educational content you’ve requested

• To send occasional updates, service announcements, or relevant tips (with your consent)

• To respond to enquiries or feedback

• To comply with our legal and professional obligations as a registered Speech and Language Therapist

Legal Basis for Processing

We only process personal data when we have a lawful basis to do so under GDPR. This may include:

• Consent – e.g. signing up to receive a downloadable guide

• Contract – e.g. providing therapy or consultancy services

• Legal obligation – e.g. keeping clinical records for a required period

• Legitimate interest – e.g. responding to enquiries or improving our services

How We Store and Protect Your Data

• Clinical data is stored securely and confidentially in accordance with HCPC and RCSLT guidelines.

• Electronic data is stored on password-protected devices or encrypted cloud services.

• Access is restricted to only those who need it to deliver services or support you.

We retain data for no longer than is necessary, typically:

• Clinical data: 7 years after last contact (or until the child is 25)

• Marketing data: until you withdraw consent or unsubscribe

Sharing Your Information

We do not sell, rent, or share your personal data with third parties for marketing.

We may share data:

• With other professionals involved in your child's care (only with consent)

• With service providers who help us run our business (e.g. email delivery services)

• When required to comply with legal obligations (e.g. safeguarding concerns)

Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you or your child

• Request correction of inaccurate or incomplete data

• Request deletion (in some cases)

• Withdraw consent at any time

• Object to or restrict processing of your data

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

Cookies and Website Analytics

We use cookies to analyse website traffic and improve your experience. You can adjust your browser settings to decline cookies if you prefer.

Marketing and Communications

If you opt-in to receive resources or updates, we may send you occasional emails with helpful information or service news. You can unsubscribe at any time using the link in our emails.

Contact Us

If you have any questions about this policy or wish to make a data request, please contact:

Speech Buddies
Email: emma@speechbuddies.uk
Website: https://www.speechbuddies.uk

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page and dated accordingly.